Cancellations and date changes
Guests can cancel up to 24 hours before check-in for a full refund, and can move a booking to different dates once, for the same number of nights, with the host’s approval.
Questions and answers
Can I cancel a booking on Roomly?
Yes, as long as check-in is more than 24 hours away. Inside that window a guest can no longer cancel from the app.
If your check-in is less than 24 hours away and something has gone wrong, contact Roomly at support@roomly.ng.
Do I get a refund when I cancel?
If you had paid, a full Paystack refund is queued when you cancel — Roomly does not keep a cancellation charge.
The cancellation email states the refund amount, and refunds usually take 5–10 business days to reach you.
Can I change the dates of a Roomly booking?
Yes, once per booking. You can request different dates for the same number of nights, at least 24 hours before check-in.
The host approves or declines the request. If it is declined, your original dates stay exactly as they were.
Can I change the number of nights?
No. A date change has to keep the same number of nights, so the price of the booking does not change.
To stay for a different length of time, cancel while you are still outside the 24-hour window and book again.
What if the host never confirms my booking?
A paid booking that is not confirmed within 24 hours is cancelled automatically and refunded in full. You do not need to do anything.